THE RED BOX

Delivery Information & Guidelines

Shipping Policy

Last updated: December 26, 2024

Overview

At The Red Box, we are committed to ensuring your Indo-Chinese cuisine reaches you hot, fresh, and promptly. This shipping policy outlines our delivery procedures, timeframes, and terms. We currently service Chennai city limits, providing reliable delivery services through our trusted delivery partners.

Delivery Areas & Timing

We take pride in our efficient delivery network throughout Chennai. Our standard delivery timeframes are carefully structured to ensure fresh and timely delivery of your orders. For Chennai city limits, we typically complete deliveries within 30–45 minutes of order confirmation.

Order processing begins immediately upon confirmation of your payment. Orders are accepted from 11:00 AM to 10:30 PM daily.

Delivery Charges

We maintain a transparent pricing structure for our delivery services. For orders within Chennai, we offer free delivery on purchases above ₹500. Orders below this threshold incur a delivery fee based on distance, calculated from:

  • Distance from restaurant
  • Total order value
  • Peak hour adjustment
  • Extreme weather conditions

Delivery Guidelines

Verification at delivery

  • Customer presence at the delivery location
  • Order verification at the point of exchange
  • Verified contact number accessibility
  • Quality and temperature confirmation

Packaging & handling

  • Temperature-controlled packaging systems
  • Sealed liquid containers
  • Segregated dry and wet packaging

Contact

+91 89394 44411

Monday – Sunday, 11:00 AM – 11:00 PM IST

For real-time delivery issues, please contact our support team.