THE RED BOX

Returns, Refunds & Cancellation Information

Refund Policy

Last updated: December 26, 2024

Overview

At The Red Box, customer satisfaction is our top priority. We have established this refund policy to ensure transparency and fairness in handling returns, refunds, and food quality concerns.

Return Eligibility

Eligible for refund

  • Request within 45 minutes of delivery
  • Quality or temperature deviations
  • Incorrect item received
  • Missing components from order

Not eligible

  • Partially consumed items
  • Tampered or opened packaging
  • Custom-tailored orders
  • Special festival curated menus

Refund Timelines

UPI / Wallets

2–3 business days

Cards

5–7 business days

Store credits

Immediate

Contact

+91 89394 44411

Monday – Sunday, 11:00 AM – 11:00 PM IST

Food quality issues are prioritized for immediate resolution.